![]() This session began smoothly enough - it looked like I would have one of the few easy/quick opportunities to cancel, but no. Finally, after hearing the same lines several times, I became frustrated enough to feel like crying, so I thanked him and hung up. I felt that I was talking to a script, rather than a representative described as a specialist. Meanwhile, the account is cancelled, so how am I supposed to look anywhere deeply buried on the account? When I asked how I could find the mailing address on the account, he referred me to to find a video that could give me information on how to do that. He was under "privacy concerns," so he was unable to do that. When I asked to confirm the mailing address, Albert was unable to "because of privacy concerns," so I asked that he confirm the street number (e.g., 1234) that I would give him. ![]() Albert gave me the cancellation confirmation number for both his account plan and system mechanic, then told me that I would be receiving a letter in the post in the next couple of weeks with instructions. ![]() ![]() I just spent almost 30 minutes trying to get my deceased spouse's account cancelled. ![]()
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